Meet The Sharks, Your New Tech Support Helpers
About Us
Harnessing the Power of a Generation
Joshua Natinsky founded Support Sharks to address two challenges he encountered in his life: older generations seeking tech support and young people with technical expertise to share and a desire to gain independence through earning money. At Support Sharks, exceptional tech support is provided by young, ambitious teens. This opportunity opens countless doors for our Sharks as they are able to gain valuable customer service and work experience while also being paid well for their time and talents. This is a win-win…our customers receive excellent support, and young people enjoy helping others!
The Difference
Why choose us
Expertise
As we have all experienced, young people are extremely proficient when it comes to using technology. They have grown up immersed in it, so they know it inside and out. Because of this unique skill set, they are the ideal person to answer all of your questions and fix your problems.
Patience
Our Sharks are very patient so if you don’t understand something, they are always happy to explain it again in a different way so you fully grasp what they did to fix the problem.
Opportunities for Young People
At Support Sharks, we allow young people access to a platform where they can make money by using their talents with technology. This is an awesome way for young people to gain work experience while also earning money, so it is a win-win!
Personalized Face-to-face Service
Each time you schedule a support session with us, you can be assured that you will be helped by a passionate Shark who will tailor their support to anything you need. Additionally, we do all of our virtual support through video chat, so you can actually have a conversation face-to-face like it would be in-person.
FAQs
Frequently Asked Questions
How is the support provided?
We provide support in two ways: virtually through video chat and in person. Video chat allows us to remotely use our mouse and keyboard to control your computer. We do this so that you can still see and talk to the Shark who is providing you with support, but we do not have to physically come to your home to assist you. If you would prefer us to come to your home to support you, we can do that too. Keep in mind that some support is better suited to in person assistance rather than virtual.
Who will be helping me?
All of our support will be offered by our Sharks who are young people that are very comfortable with technology. They are extremely proficient with the ins and outs of how technology works because they have used it from their earliest days.
How long will it be before I hear back after submitting a service form?
Our team will receive your request immediately, and we will reach out to you via your preferred method within 48 hours. When we reach out, we will coordinate to meet at the first available time that works for you and your Support Shark.
What if you can't solve my problem?
While we can solve most challenges within 90 minutes, if we cannot solve them on the first attempt, we will schedule a second meeting so that we can research the problem further. For information regarding what happens if we cannot solve it within the expected time, please refer to “What if it takes more than one session to fix my problem?”.
What if it takes more than one session to fix my problem?
While most problems can be fixed within 90 minutes, if not shorter, some require more time. However, sometimes other issues arise, which may require additional time to solve. In this situation, we will either extend the current session or schedule another time to meet and resolve the problem.
When/how do I pay?
You will be charged after we support you because it may be difficult to determine precisely how long it will take to solve your challenges beforehand. After your session, you will be able to pay using a credit card, check, or Apple Pay. If the session is virtual, you will receive an email with a link to pay using a credit card, bank transfer, PayPal, Venmo, or Apple Pay.
Free Resources
For support, click the button below to schedule a session.
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Call Us
(512) 777-1255
Text Us
(512) 777-1255
Email Us
helpme@supportsharks.com